Terms of service
OVERVIEW
Welcome to Cotswold Mist®. The terms “we”, “us” and “our” refer to Cotswold Mist Ltd. Cotswold Mist Ltd operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
To use the Services, including purchasing products, you may be asked to provide certain information such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to ensure that product descriptions and images are accurate. However, colours and appearance may vary depending on your device and display settings.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered.
Nothing in this section affects your statutory rights under UK consumer law.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase goods. An order is not accepted until we send confirmation that your order has been accepted.
We must receive and process payment before acceptance.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorised activity.
Your purchases are subject to our Refund Policy.
Products are sold for personal use only and not for commercial resale without prior written consent.
SECTION 4 – PRICES AND BILLING
All prices displayed on the website are in pounds sterling (£) unless otherwise stated.
Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed and confirmed.
Unless expressly stated otherwise, prices do not include delivery charges, customs duties, import taxes, or other applicable fees.
We reserve the right to correct any pricing errors and to cancel orders arising from such errors, even after an order has been submitted.
You agree to provide current, complete and accurate payment and billing information for all purchases. By submitting payment information, you represent that you are authorised to use the chosen payment method and authorise us to charge the applicable amount.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.
Risk in the goods passes to you when the goods are delivered to you.
Nothing in this section affects your statutory rights under UK consumer law.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including text, images, illustrations, graphics, designs, logos, product descriptions and the overall appearance of the website, is owned by Cotswold Mist Ltd or its licensors and is protected by UK and international intellectual property laws.
Cotswold Mist® is a registered trademark of Cotswold Mist Ltd. Unauthorised use of this trademark is strictly prohibited.
You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify or exploit any part of the Services without prior written consent.
All rights not expressly granted are reserved.
SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our Services may include links to third-party websites, tools, applications or services, including services provided by Shopify and other platform providers.
We do not control and are not responsible for the content, availability, policies or practices of third-party services. Accessing or using any third-party service is at your own risk and subject to the terms and policies of the relevant third party.
We are not liable for any loss or damage arising from your use of third-party services.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which enables us to provide the Services to you. However, all purchases made through the Store are made directly with Cotswold Mist Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Cotswold Mist Ltd, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cotswold Mist Ltd.
SECTION 9 – PRIVACY
All personal information collected through the Services is handled in accordance with our Privacy Policy.
Our online store is hosted by Shopify, which may process personal data on our behalf in order to provide and improve the Services. For more information, please refer to our Privacy Policy.
SECTION 10 – FEEDBACK
If you submit, upload, post, email or otherwise transmit any reviews, comments, ideas, suggestions, photographs, or other content (“Feedback”) to us, you grant Cotswold Mist Ltd a perpetual, worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt, publish, distribute and display such Feedback in any media for any purpose, including promotional and commercial use.
We are under no obligation to maintain any Feedback in confidence, to pay compensation for any Feedback, or to respond to any Feedback.
You represent and warrant that:
· You own or have the necessary rights to submit the Feedback;
· The Feedback does not infringe any intellectual property or other rights of any third party;
· The Feedback is lawful, accurate and not misleading;
· The Feedback does not contain defamatory, abusive, offensive or otherwise objectionable material;
· The Feedback does not contain viruses, malware or other harmful code.
You must not submit Feedback using a false identity or in a manner intended to mislead.
We reserve the right (but not the obligation) to monitor, edit or remove any Feedback at our discretion.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally there may be errors in product descriptions, pricing or availability. We reserve the right to correct any errors and to cancel orders where necessary.
SECTION 12 – PROHIBITED USES
You may not use the Services:
· For unlawful purposes
· To infringe intellectual property rights
· To transmit harmful or malicious code
· To interfere with the proper operation of the Services
We reserve the right to suspend or terminate access where these Terms are breached.
SECTION 13 – TERMINATION
We may terminate or suspend access to the Services at our discretion if you breach these Terms.
Provisions relating to intellectual property, liability and governing law shall survive termination.
SECTION 14 – DISCLAIMER
Nothing in these Terms affects your statutory rights under UK consumer law.
The information provided through the Services is for general information purposes only. While we make reasonable efforts to ensure accuracy, we do not guarantee that the content is complete, accurate or up to date.
The Services are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted, secure, error-free or free from viruses or other harmful components.
To the fullest extent permitted by law, we exclude all warranties, representations and conditions that are not expressly stated in these Terms.
SECTION 15 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for:
· Death or personal injury caused by our negligence
· Fraud or fraudulent misrepresentation
· Any liability that cannot be excluded under applicable law
Subject to the above, we shall not be liable for any indirect, incidental, special or consequential loss, including (without limitation) loss of profit, revenue, business opportunity, goodwill or data arising out of or in connection with the use of the Services.
SECTION 16 – INDEMNITY
You agree to indemnify and hold harmless Cotswold Mist Ltd from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.
SECTION 18 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us.
SECTION 19 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms or the Services.
SECTION 20 – CHANGES TO TERMS
We may update these Terms from time to time. Updated versions will be posted on this page. Continued use of the Services following any update constitutes acceptance of the revised Terms.
SECTION 21 – CONTACT INFORMATION
Cotswold Mist Ltd
Registered in England and Wales (Company No. 14439959)
Registered office: Suite 203, 266 Banbury Road, Oxford, OX2 7DL, United Kingdom
VAT number: GB 430 6877 86
Email: hello@cotswoldmist.com